eSIM Florence

Our QR code is sent automatically to the email address you’ve written in the order form within 15 minutes. If you haven’t received your email, please check the followings below :

1. Please check your promotion or spam folder first.
2. You may have a typo in the email address you provided to us. In this case, please contact us at [email protected], so we can resend it to you as soon as possible.
3. There might be a delay in completing the payment.

– If you used iDEAL or a payment method other than PayPal, be aware that the payment transfer to PayPal may take several minutes to hours. Since this process depends on the payment gateways, we recommend contacting them directly for assistance.

– In some cases, your payment might be pending due to PayPal’s security measures. While we cannot guarantee the timeframe, the payment could be completed within 72 hours.

– Keep in mind that even if you paid with a credit or debit card, the payment is processed through PayPal. Therefore, it might be subject to PayPal’s security checks, resulting in a pending status. As this is PayPal’s policy, it’s best to contact PayPal’s customer service for assistance.